Legal

The terms that govern SP-Heavy, how we handle personal data, what may be sold through the platform, and how money moves back when something goes wrong.

The agreement between SP-Heavy and businesses that accept payments through us.

What personal data we handle, why, and the rights you have over it.

Acceptable Use Policy

Business activities that may not be processed through the platform.

Anti-Money Laundering, Counter-Terrorist Financing & KYC Policy

How we verify merchants and prevent financial crime.

Refunds, Disputes & Reversals Policy

How money goes back, who decides, and who bears a loss.

Data Processing Agreement

Controller and processor terms for payer data handled on a merchant’s behalf.

Sub-processors

Third parties that process data on our behalf.

Cookie & Local Storage Policy

What we store in your browser, and why there is so little of it.

Service Level Agreement

Availability targets, support response times, and service credits.

Complaints Procedure

How to complain, and what happens next.

Payer Terms — Paying through SP-Heavy

For people paying a business through an SP-Heavy checkout.

Questions about any of these? Write to us — the contact addresses are listed at the end of each document.